Customer support

We are looking for an amazing Customer Support person to join our team at Red Guava. We don't care much about experience and credentials; we care more about personality and passion. A sense of humour helps a lot too.

This role requires you to work approximately 11am - 5pm, Mon to Fri AEST. We will not consider applicants where this is not between 7am - 8pm in your time zone. Flexibility in hours is needed.

Who we are

We are a small, bootstrapped and profitable software company based in Melbourne, Australia called Red Guava. We love building software and working with talented people.

We build a product called Cliniko. Cliniko makes life easier for Allied Health professionals by handling appointment scheduling, storing treatment notes and a bunch of other things. Cliniko is used by more than 10,000 healthcare practitioners in over 90 countries.

How we work

We work smarter, not harder. We think work/life balance is important and we work a 30 hour week as standard (you still get a full-time pay; it’s a full-time position).

Some of us work in our office in Melbourne, but not all (we have team members in the UK, USA, Canada, Poland, Brazil, France, Portugal, Ireland & Malaysia). We're keen on hiring the best person available, not just the best person within a 10km radius.

If you want to know more about how we work, Joel gave a talk recently about it.

The job

You’ll spend your time helping our fantastic customers. You'll also be helping people that are looking to try out our software.

Customer support is a huge focus for us, and quite simply, the goal is to do right by our customers. You'll be completely empowered with everything you need to achieve this (most importantly autonomy).

If you get the job, things you'll be doing include:

• Responding to email enquiries
• Answering phones
• Live chatting via our website to customers and potential customers
• Answering questions via social media channels
• Engaging our community on the forums
• Creating and maintaining help guides

This can all be summed up as "Giving our customers a fantastic experience every time they interact with us".

You won't be boxed in to just these things. If there's something you can do that's useful, we'll welcome any contribution you make in any area.

You

Let’s be clear, you need to be seriously amazing. We are a small team (22 right now) and we want to keep it that way. We will offer you the best job you have ever had with plenty of perks, but we expect you to be super-talented.

You will need to be able to work autonomously (we don’t do typical management, in fact you won't have a manager, we expect you to see what needs to be done and just do it).

Key skills/attributes you'll need to be successful are:

• Friendly personality
• Sense of humour
• Great communication skills (written and verbal)
• Desire to help people